Retail Banking
Elevate customer care with dynamic vulnerability assessments, targeted support, and seamless integration across channels.
Learn MoreAdvanced analytics, actionable insights, and compassionate care
Real-time monitoring, predictive insights and tailored interventions delivered seamlessly via APIs
Profile and segment customers based on the FCA’s key drivers of vulnerability, uncovering hidden risks and potential support needs. SereneID analyses vast transactional data, detecting early signs of emerging vulnerabilities across multiple dimensions.
Go beyond surface-level insights with advanced predictive modelling. SereneVision forecasts customers’ vulnerability trajectories, enabling you to anticipate changing needs and optimise treatment strategies. Stay ahead of risks and focus resources where they matter most.
Bridge the gap between data and empathy with SereneCare. Our AI-powered recommendation engine generates personalised intervention strategies, from tailored messaging to proactive outreach, ensuring each customer receives the right support at the right time.
From onboarding to collections, Serene delivers measurable value at every stage of the customer journey.
Elevate customer care with dynamic vulnerability assessments, targeted support, and seamless integration across channels.
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Enhance affordability assessments, enable responsible lending, and compassionately guide customers through hardship.
Learn MoreContact us today to learn how Serene can help you proactively identify, understand, and support vulnerable customers while driving business value.