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Benefits

Unlock the Power of Proactive Vulnerability Management

Drive good outcomes for business and society

Financial Inclusion

  • Expand your market reach and support underserved customer segments
  • Develop targeted strategies to serve more needs better
  • Build long-lasting relationships through personalised guidance and support

Regulatory Alignment

  • Stay ahead of evolving regulations with real-time vulnerability assessments
  • Ensure compliance with FCA’s New Consumer Duty and PS24\2
  • Mitigate regulatory risk and protect your reputation by delivering good customer outcomes

Operational Agility

  • Streamline vulnerability management processes and reduce manual effort
  • Optimise resource allocation and drive cost savings with AI-powered automation
  • Adapt quickly to changing customer needs and market conditions
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Features

Real-time Customer Insights Driven by AI and Behavioural Science

Serene’s comprehensive toolkit for proactive Vulnerability Management

SereneID

Proactive Identification

  • Identify hidden patterns of vulnerability through advanced data analysis
  • Segment customers based on their unique risk profiles and support needs
  • Gain a holistic view of each customer’s financial health and potential challenges
SereneVision

Predictive Insights

  • Predict future financial outcomes and vulnerabilities with high accuracy
  • Identify at-risk customers early and intervene proactively
  • Optimise treatment strategies based on predicted vulnerability trajectories
SereneCare

Personalised Support

  • Deliver tailored guidance and assistance through the right channels at the right time
  • Integrate seamlessly with your existing customer support systems and our ecosystem partners
  • Empower your team with actionable insights and recommended interventions
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Our Partners

We’re proud to be supported by a growing number of leading organisations


Use Cases

Proven Impact Across the Customer Lifecycle

From onboarding to account management and collections, Serene improves customer outcomes and drives commercial value

Retail Banking

Enrich customer care efforts with dynamic, data-driven vulnerability assessments and targeted support.

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Consumer Credit

Enhance affordability assessments, enable responsible lending, and compassionately guide customers through hardship.

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