Customer Protection you can Bank on
An end-to-end digital solution for identifying and supporting vulnerable customers in real-time
We rewrite the narrative of customer protection by bringing real-time financial insight to the forefront
Identify
Analyse your customers' financial data continuously, and in real-time, to identify behavioural biomarkers indicative of financial and non-financial vulnerability.
Understand
Build dynamic vulnerability profiles for each customer, shaping a more nuanced understanding of their specific needs and risks.
Respond
Proactively respond to changing instances of vulnerability by delivering empathetic communications and tailored "treatments", right when your customers need them.
Harness the Power of the Serene API
Effectively mobilising financial data to identify and support your vulnerable customers
The Benefits of using Serene
Compliance & ESG
Seamlessly meet regulatory mandates like the New Consumer Duty whilst demonstrating a genuine commitment to ESG objectives.
Streamlined Operations
Simplify complex processes by integrating our end-to-end vulnerability management solution, enhancing operational efficiency.
Enhanced Trust & Loyalty
Provide compassionate and comprehensive support to vulnerable customers, strengthening customer relationships.
Personalised Banking Experience
Customers receive empathetic and tailored interactions, creating a banking experience that truly understands and addresses their unique needs.
Financial & Emotional Wellbeing
Proactively identify and address vulnerabilities, preventing negative financial outcomes and reducing emotional stress for your customers.
Accessible Products & Services
Leverage a deeper understanding of vulnerabilities to design inclusive financial products and services to benefit all customers.
Every transaction tells a story. Let's write better ones together.
Unlock Compassionate Banking Today.
Reach out to explore how your organisation can harness the power of the Serene API to enhance customer protection.